In this issue, Ulta exits Target, H&M doubles down on AI, Wegmans goes omakase.
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A+ in store alignment, no studying required.

We dunno about you, but for us back-to-school time means a little prep, a little play, and one quick recess before the big test: peak season. We’re Sidekick, your monthly industry cheat sheet for what’s happening in retail ops and comms. And yeah, you can copy our homework.

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🥀 A beauty breakup with a twist ending


🦾 Is in-store AI the key to fighting off online competition?


🛁 Why bath toys are big business

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Ulta Beauty and Target are pursuing new paths for acquiring customers after the end of their in-store partnership.

 

The end of Ulta–Target has people buzzing. But is their conscious uncoupling really a failure or just a vibe check on shifting priorities and thriftier buyers? It looks to us more like the latter: both sides letting the current deal run its course, pocketing what they learned about traffic, loyalty linkages, and beauty attach rates—then moving on. For brands, the takeaway should be clear: treat shop-in-shops like a timed lift, not a forever format.

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Also on our radar…

Turns out retail’s biggest shoplifter is operational inefficiency: bad counts, pricing goofs, and promo misfires. 

  • Retail leaders peg lost sales at 5.5%—on average.
  • Some brands are moving away from the perp-walk school of loss prevention.
  • AI can help by detecting patterns that create loss. (What can’t it do?) 

H&M is wiring the sales floor with AI to help turn IRL shopping into its clapback to online-only rivals. 

  • AI at H&M touches ops, pricing, marketing, and real-time shopper signals.
  • Our take: we refuse to ever say “phygital,” but combining high-end tech with in-store
  • experience might be H&M’s best move.

Wegmans’ Next Door turns a grocery run into destination dining with a bold experiential retail play. 

  • It’s on a cushy corner at 4th Ave & E 8th, Manhattan.
  • The vibe is omakase, not happy hour: six nigiri will set you back $52.
  • Our take: it’s a flagship flex, not a mass rollout, but it reinforces the “we do quality” story.

Rubber duck shops exist, and somehow no one told us.

  • Duck World operates four shops (“nests”!) in London.
  • ≥70% gross margins keep them buoyant (for now).
  • Treatanomics: buying “small, affordable, mood-boosting luxuries” instead of booking that week in Cabo.

Your monthly meme

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Planogram isn’t Latin for “good luck with that,” but it probably should be. An effective comms strategy can help keep your frontline teams honest. We hear that a photo-verified tasking workflow can help too.

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  • Valvoline, Communications Lead (Lexington, Kentucky) Seeking someone to inspire teams, strengthen culture, and design creative ways to connect our fast-paced, deskless workforce. See the posting here.

     

  • Five Below, Manager, Retail Activation (Philadelphia, PA) The right candidate will be responsible for the planning, coordination, and execution of large-scale in-store experiences across 1,800+ stores. See the posting here.

     

  • AKIRA, Director of Retail Operations (Chicago, IL) Lead operational efficiencies, focused on store layout, inventory management, compliance, new store openings, budgeting, loss prevention, and customer experience. See the posting here.

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